Why should a customer use the multitasking screen to close an app?

Using the multitasking screen to close an app is particularly beneficial when the app is not responding. In situations where an app freezes or becomes unresponsive, accessing the multitasking screen provides a straightforward way to terminate that app. This is important because force quitting an unresponsive app can restore normal functionality to the device, allowing the user to continue their tasks without significant disruption.

While there are other potential benefits to closing apps, such as saving battery life or improving overall performance, these outcomes are not as directly linked to the immediate need for resolving unresponsiveness. The multitasking screen serves as a tool for managing app performance effectively, particularly when issues arise. In such scenarios, the primary objective is to regain control over the device and restore functionality, making it essential to close apps that are not behaving as intended.