When troubleshooting an iOS mail issue, which action is NOT recommended?

Using multiple email clients is not recommended when troubleshooting an iOS mail issue because it can complicate the diagnostic process. When you use various email clients, it becomes challenging to isolate the problem, as issues might arise from either the iOS mail application or the alternative clients.

Instead, focusing on a single email client allows for a more streamlined approach to identifying the root cause of the issue. This can involve examining settings, checking connectivity, and verifying server configurations without the interference of variables introduced by using multiple clients. Focusing on one application makes it easier to determine if the issue lies within the mail app itself or with the email service being accessed.

Other actions such as checking network connectivity, verifying SMTP settings, and loading SAFII (Special Applications Feature & Info) are all directly related to understanding and resolving issues within the mail application. These steps usually lead to clearer insights into the problem at hand.