What type of complaint would typically be handled by customer relations instead of tech support?

Customer relations typically handles issues that pertain to the overall experience of the customer rather than technical problems related to a device or software. Problems with long repair turnaround fall under the realm of customer satisfaction and service quality. When a customer encounters delays or frustrations related to the repair process, it indicates a need for customer relations to step in and address these concerns, potentially finding ways to improve the service or to provide compensation or reassurance to the customer.

In contrast, technical support is more suited for issues directly involving the functionality of applications, device security concerns, or system updates. These matters require a technical understanding and intervention to resolve specific performance or software-related problems, rather than focusing on the customer’s broader experience with the service provided. Thus, the nature of the complaint regarding long repair turnaround is best addressed by customer relations, emphasizing the importance of customer service in maintaining satisfaction and loyalty.