What should you inform a customer expecting to carry in an iPhone with a cracked screen?

Informing a customer that the retail store will evaluate the iPhone and discuss options is the most appropriate approach. This process is essential for assessing the extent of the damage and determining the potential solutions available for the device. By evaluating the iPhone, the staff can provide a detailed assessment, informing the customer about repair options, potential costs, and whether the damage might be covered under warranty.

This method emphasizes the importance of a thorough evaluation before any decisions are made, ensuring that customers receive the best possible advice tailored to the specific condition of their device. This step helps manage customer expectations by focusing on a comprehensive solution rather than promising a direct replacement or immediate service without context.