What must a customer do to ensure their internet is working when facing an iOS mail issue with a non-Apple email?

To ensure their internet is working when facing an iOS mail issue with a non-Apple email, the best approach is to load an internet browser. This allows the customer to verify that their internet connection is functioning properly. By accessing a website, they can determine if the issue is specific to the mail application or if there’s a broader connectivity problem.

If the browser loads web pages without issues, it suggests that the internet connection is stable, and the problem is likely related to the email settings or configurations instead. Conversely, if the browser fails to load pages, it indicates a connectivity issue that must be resolved before troubleshooting the email problem further.

Loading SAFII is not a standard method for checking internet connectivity in this context, and restarting the device or checking email settings, while useful steps, do not directly confirm the status of the internet connection itself.