What level of support should be provided for an unauthorized unlocked iPhone that is under warranty?

Providing full support for an unauthorized unlocked iPhone that is still under warranty is appropriate as long as the issue being addressed is not directly related to the unlocking process. This means that if a user experiences hardware or software problems that are not influenced by the unauthorized unlocking, they can receive comprehensive assistance, including repair or replacement as needed under the warranty terms.

The warranty generally covers manufacturing defects and other issues that are unrelated to user modifications like unauthorized unlocking. If a problem arises that can be identified as a result of the unlocking, then support may be limited in that specific context. However, for any other covered issues, users can expect full service. This policy helps maintain customer satisfaction and ensures that they can receive assistance for legitimate problems while also upholding the standards and policies regarding unauthorized modifications.