What is indicated by a green log status for a support agreement?

A green log status for a support agreement indicates that the agreement is active. This means that the terms of the support agreement are currently in effect and that the customer can utilize the support services outlined in the agreement. An active agreement typically allows access to technical support, updates, and any other services specified, ensuring that the customer can receive the necessary assistance.

In contrast, a status indicating that the agreement is expired would mean that the customer no longer has access to those services. If the status were under review, it would imply that the terms of the agreement are being evaluated or assessed, which does not guarantee that support is actively being provided. A cancelled agreement signifies that the relationship has been terminated entirely, thus depriving the customer of all associated support services. Therefore, a green log status clearly signifies a positive and useful state for the support agreement.