In the context of customer support, what does “non tech” refer to?

The term "non-tech" in the context of customer support primarily refers to issues that do not involve technical aspects or functionalities of a device, software, or system. When considering customer support scenarios, this can include a variety of service-related matters that fall outside the realm of technology, such as billing inquiries, product returns, or general inquiries about service features.

Choosing the option that emphasizes non-service-related problems accurately captures this distinction, as it indicates issues that may not require technical knowledge to resolve, meaning they are typically handled through customer service representatives without needing deep technical expertise.

Other options, such as technical failures, software installations, or requests for upgrades, involve some layer of technical knowledge or interaction with technology, which makes them not classified as "non-tech" issues. These tasks often require a background understanding of the devices or systems involved, which is contrary to what "non-tech" entails.